Auto Claims Physical Damage Inside Adjuster

Job Description

Essential Functions

• Review and determine payment of minor, undisputed and/or limited authorization claims. Assign all other claims to appropriate adjuster
• Verify coverage and damage reports received from vendors and customers for accuracy and consistency with the claim as reported
• Audit bills for detection of possible fraud; refer findings to Claims Manager
• Prepare and submit administrative reports as required
• Provide support for claims appraisers and managers. Act as a point of contact for internal/external customers

Specifications / Requirements

• Dedication to providing a high level of customer service
• Insurance industry or claims knowledge preferred
• Strong verbal and written communication skills
• Ability to work in a fast-paced, team environment
• Maintain strong knowledge of basic computer functions including Microsoft products
• Capable of conveying information effectively between customers and policyholders

Education / Experience

• 2 or more years of prior experience in the insurance industry
• Prior body shop experience is beneficial but not required

Working Conditions

The physical work environment for this position involves sitting in an office setting communicating with others face-to-face, electronically and by telephone. Overtime may be required for this position if requested by a supervisor in order to complete a certain given task in a timely manner. The work environment characteristics described here are representative of the duties an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with incapacities to perform the essential functions.