Claims Manager

Job Title:	Claims Manager
Department:	Claims - Madison WI
Reports To:	President
Pay Type:	Salary

Summary:	Manages Claims Department, which can include Property, Auto Physical Damage, Auto Bodily Injury, and General Liability claims. Responsibilities include overseeing all claim resolution activities of the team to ensure accurate and timely disposition of claims in accordance with company claims guidelines. This position works within broad authority limits and is accountable for implementing company initiatives, development of team, and driving overall team results to include providing direction to the Property Claim Supervisor and Auto Physical Damage Supervisor. Responsibility will include work with our Legal Department on litigated files.

Job Title:

Claims Manager

Department:

Claims - Madison WI

Reports To:

President

Pay Type:

Salary

Summary:

Manages Claims Department, which can include Property, Auto Physical Damage, Auto Bodily Injury, and General Liability claims. Responsibilities include overseeing all claim resolution activities of the team to ensure accurate and timely disposition of claims in accordance with company claims guidelines. This position works within broad authority limits and is accountable for implementing company initiatives, development of team, and driving overall team results to include providing direction to the Property Claim Supervisor and Auto Physical Damage Supervisor. Responsibility will include work with our Legal Department on litigated files.

Essential Functions

Oversees the work activities of a team of claims professionals and has full management responsibility by setting and communicating expectations, providing direction and coaching, facilitating training and development, managing employee performance, and contributing to employee engagement.
Contributes to the achievement of business results by ensuring that claims are effectively handled according to company protocols, quality and customer service standards are achieved, and expenses are appropriately managed.
Contributes to achievement of customer satisfaction by ensuring quality and service standards are met to include handling escalated customer service issues.
Participates in coverage analysis and claims committees.
Recognizes trends and implements improvement opportunities by monitoring team performance.
Contributes to achievement of department budget and effectively manages expenses associated with claims to include usage of vendors.
Communicates and shares pertinent and timely information to employees by holding team meetings, scheduling regular 1:1 and bi-annual adjuster meetings.
Maintains compliance with Fair Claims Practices and statutory/case law.
Remains current on insurance laws, regulations or trends for line of business.

Specifications / Requirements

Demonstrated experience successfully handling first and third party multi-line claims.
In-depth knowledge of insurance policies and endorsements.
Comprehensive understanding of the claims process, including risk transfer, litigation, effective negotiation strategies, and the principles, practices, and procedures relevant to the area of responsibility.
Exceptional problem-solving and communication skills.
Ability to effectively lead, motivate, and develop claims professionals.
Excellent analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
Outstanding communication and customer service skills.
Proficient in utilizing data and analytics to assess Company performance and drive continuous improvement.
Open to embracing change and valuing diverse ideas and opinions.

Education / Experience

Bachelor’s degree
5-10 years of prior experience in the insurance industry
Prior management experience is advantageous
CPCU is preferred

Job Description

Essential Functions

Specifications / Requirements

Education / Experience

Apply